FAQ
About Selenaire
Selenaire is an online skincare store offering authentic Korean skincare products focused on hydration, repair, brightening, and skin barrier health.
Yes. All products sold on Selenaire are 100% authentic and sourced from trusted suppliers and brands from Korea.
Absolutely. All our products are genuine Korean skincare formulations.
Product & Usage Questions
Most of our products are suitable for all skin types, including dry, oily, combination, and sensitive skin. Please check individual product descriptions for specific skin-type recommendations.
Many of our products are formulated for sensitive skin. However, we always recommend a patch test before full application.
Each product page includes detailed information about skin concerns it targets. You can also contact us for personalized recommendations at sales@selenaire.com.
Yes. Korean skincare routines are designed to layer products safely. Follow the recommended order and avoid mixing strong actives unless advised.
Results vary by skin type and concern. Most customers notice improvements within 2–4 weeks with consistent use.
Some products are fragrance-free, while others may contain mild fragrance. Check the product ingredients list for details.
Many of our brands are cruelty-free. Please check individual product descriptions for confirmation.
Some products are vegan, while others contain ingredients like snail mucin. Vegan status is mentioned on product pages when applicable.
Orders & Payments
Simply add products to your cart, proceed to checkout, and complete your payment securely.
We accept major credit/debit cards and other secure payment methods (e.g shoppay, paypal, googlepay) available at checkout.
Orders can only be changed or cancelled within a short time after purchase. Please contact us immediately if you need help. If cancelled, the refund amount may vary depending on how late the cancellation is made.
Yes. You’ll receive an email confirmation once your order is successfully placed.
Shipping & Delivery
Yes, we ship across Canada.
Currently, we primarily ship within Canada and USA. International shipping availability will be updated on our website.
Standard shipping typically takes 3–9 business days. Whereas, express shipping takes around 2-3 business days. Shipping time may vary can depending on your location.
Once your order is shipped, you’ll receive a tracking number via email.
Free shipping promotions may be available during sales or on orders above 300 CAD. Please check our website for current offers.
Returns & Refunds
Due to hygiene and safety reasons, we only accept returns on unopened and unused products.
Unfortunately, we cannot accept returns on opened or used skincare products.
If your product arrives damaged or incorrect, please contact us at sales@selenaire.com within 24 hours with proper photos, and we’ll assist you.
Refunds are processed within 5–7 business days after approval.
Promotions & Discounts
Yes. We regularly run sales and promotions. You can check current offers on the announcement bar as well as the banners on Homepage.
Only one discount code can be used per order unless stated otherwise.
Yes, free gifts may be included during special promotions or offers.
Safety & Ingredients
All products are dermatologist-tested. Please refer to individual product descriptions for details.
Most Korean skincare products avoid harsh ingredients. Ingredient details are listed on each product page.
Some ingredients may not be suitable during pregnancy. Please consult your healthcare provider before use or you can email us at sales@selenaire.com.
Customer Support
You can reach us via email at sales@selenaire.com or through the contact form on our website.
Our support team responds within 24–48 hours on business days.
We currently offer skincare guidance through our email. You can always email us at sales@selenaire.com and we'll be happy to assist you!
UGC & Influencers
Yes! We love collaborating with skincare creators, influencers, and UGC creators who genuinely enjoy Korean skincare.
We collaborate with creators on platforms like TikTok, Instagram, and YouTube who create authentic skincare content such as reviews, routines, unboxings, and before/after results.
No. We value content quality and authenticity over follower count. Micro-creators and UGC creators are welcome to apply.
Collaboration types vary and may include gifted products, affiliate commissions, paid collaborations, or a mix of these depending on the campaign and creator profile.
Yes. By collaborating with us, you allow Selenaire to repost your content on our social media platforms, website, and ads with proper credit unless otherwise agreed.
You can email us at marketing@selenaire.com with your social media links, content examples, and a short introduction.
Yes. Selected creators may receive a unique affiliate code or link to earn commission on sales generated through their content.
Miscellaneous
Yes. If you any product that is out of stock, email us at sales@selenaire.com and we will try our best to get it back in stock.
Brands may update packaging while keeping the same formula.
All products are made in South Korea.