Shipping policy

Last Updated: December 27, 2025

At SELENAIRE, we strive to deliver your Korean skincare products as quickly and safely as possible. Please review our shipping policy below for details on delivery times, costs, and important notes about third-party fulfillment.

1. Shipping Locations

We currently ship to Canada & USA only.

2. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • During peak seasons (e.g., holidays, sales), processing may take 3-5 business days.

3. Shipping Methods & Delivery Times

Shipping Option Estimated Delivery Time Notes
Standard Shipping 3- 9 business days Most economical option
Express Shipping 2-3 business days Fastest available (additional fees apply)

Delivery times are estimates and not guaranteed, as delays may occur due to customs, weather, or carrier issues.

4. Shipping Costs

  • Calculated at checkout based on weight, destination, and shipping method.
  • Free shipping may be available for orders (if applicable).

5. Tracking Your Order

  • Once shipped, you’ll receive a tracking number & order number via email.
  • For real-time updates, use the carrier’s tracking portal (e.g., Canada Post, FedEx, DHL).
  • Note: Due to occasional carrier delays or system updates, tracking information may not sync in real-time. Please allow 24-48 hours for tracking status to refresh before contacting us.

6. Third-Party Fulfillment Note

  • To ensure faster delivery, we sometimes partner with third-party fulfillment centers or suppliers.
  • In such cases:

1) The package or invoice may not mention "SELENAIRE" and could display a different company name (e.g., the supplier or logistics partner).

2) Rest assured, your order is still authorized and verified by us.

7. Customs, Duties & Taxes

  • International orders may incur customs fees, which are the customer’s responsibility.
  • SELENAIRE is not liable for these charges.

8. Lost or Stolen Packages

  • If your tracking shows "delivered" but you haven’t received it, contact your local carrier first.
  • If unresolved, email us at sales@selenaire.com within 7 days of delivery.

9. Contact Us

For shipping-related questions:
📧 Email: sales@selenaire.com